General Terms and Conditions

    This document defines the conditions for contracting services and products offered by Ineo Prototipos SL. The purpose of the document is to clearly explain the terms of the agreement with the user who hires our services or products.

    It is essential that the interested party read the conditions and terms that apply to the provision of services and sale of products offered by Ineo Prototipos SL before contracting them.

    The main activity of Ineo Prototipos is the manufacture of short series, prototypes and professional 3D printing.

    You can only access and contract these services and products of Ineo Prototipos SL after reading and accepting these contracting conditions.

    By accepting these conditions the user is bound by these terms that together with the privacy policy govern our business relationship.

    If the user does not agree with any section of the terms, he / she will not be able to contract our services and products offered.

    Ineo Prototipos SL reserves the right to modify or change the conditions described in this document at any time. In the event that the modifications constitute a significant change in the terms, you will be notified by posting an advertisement on our website.

    These terms have been updated for the last time on 06/14/2018

    Seller identifier

    In accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform that our corporate name is Ineo Prototipos SL, NIF B62157078, registered office at C / Avenc del Daví, 6 Pol.Ind.Can Petit 08227 Terrassa (Barcelona), telephone number +34 937 337 000 and that our corporate purpose is the design and manufacture of prototypes and plastic and metal parts.

    Services offered

    Ineo Prototipos SL offers the following services:

    • Manufacture of prototypes, end use parts and short series
    • Professional 3D printing
    • Engineering and CAD
    • Additive manufacturing using different technologies (Stereolithography, laser sintering, FDM)
    • Vacuum casting in silicone moulds
    • Finishes (Painted, metallic, sandblasting ...)
    • Manufacture of aluminium parts (cast models)
    • Tooling
    • Models
    • Glass reinforced plastic

    Hiring services and products

    The user wishing to contract services and / or products must provide accurate, complete and updated information to Ineo Prototipos SL. If, in addition, such contracting or purchasing is done online using the tools available, the user is obliged to register using the corresponding form on the website. Otherwise, in both cases, a violation of the terms that could result in the dissolution of the contract with Ineo Prototipos SL would be incurred.

    Ineo Prototipos SL allows two types of contracting; the purchase of products and services through an online store, and the contracting / purchase of services and products offline. This document defines the specific conditions of contracting and purchasing for each modality.

    Sale prices and payment method

    The user agrees to pay the services and / or products contracted to Ineo Prototipos SL in the forms of payment accepted by Ineo Prototipos SL and for any additional amount, including taxes and charges for late payments.

    Online Hiring / purchase:

    The services and products will be provided once Ineo Prototipos SL has confirmed the payment, which must always be 100% in advance.

    The prices applicable to each product and / or service are those indicated on the date of the order including, where applicable, all of them VAT (Value Added Tax) for transactions within Spanish territory.

    Offline Hiring / purchase:

    Unless other payment conditions are agreed upon, the payment will be made after 30 days from the date of the invoice. New customers must make a 50% payment when formalizing the order and the rest of the amount to 30 days invoice date. If the total amount is less than € 1,000.00, the total must be paid in advance. If payment of the invoice is made late, late payment interest will be charged.

    If a customer has not placed an order within a period of 12 months, the payment conditions of new customers will apply.

    CAD/3D data

    Quotations are calculated considering the CAD-3D data in perfect condition.

    Valid formats: STL (tolerance of 0.02mm or less), IGS or STP. Consult other CAD formats also accepted (Catia, ProE, NX Unigraphics).

    Manufacturing Tolerance

    Details less than 1mm are not always well reproduced in the prototypes. Details of small size should be indicated to optimize their manufacture. Any small relevant detail in a piece must be indicated so that Ineo Prototipos guarantees its good manufacture.

    Stereolithography models and sinter models have a general tolerance of 0.75mm per 100mm. Pieces of polyurethane in general of 1%. If the client requests it, more precise tolerances and adjustments can be achieved. In cast aluminium the tolerances can be coarser (lost wax or casting in sand); for more details, contact us.

    If the pieces to be manufactured fit together or with other pieces, it is convenient to indicate and, if necessary, provide the complementary pieces with which they fit; this way we can guarantee its adjustment or detect problems.

    Silicone moulds

    Silicone moulds are for the exclusive use of INEO. Unless other conditions are agreed upon in the quotation, silicone moulds will not be sent to the customer.

    INEO will keep the silicone moulds up to 6 months after the first order. Exhausted or expired moulds will be destroyed.

    Formalization of the purchase

    The user must contact Ineo Prototipos SL and provide the information (accurate, complete and updated) required for the acquisition of the services and / or products available on this website as a condition for making any order. Failure to do so would constitute a violation of the terms, which may result in the dissolution of the contract with Ineo Prototipos SL.

    When the user accepts the purchase, he acquires the status of Ineo Prototipos SL Customer.

    In the case of customized services or products for which the customer has received an offer, to make the order you must send us the notice of the acceptance of the quotation by email.

    Order confirmation

    Online Hiring / purchase:

    Ineo Prototipos SL will send an e-mail with a confirmation of the order as soon as possible once the purchase has been placed and the payment made.

    If the user does not agree with the information included in the order confirmation, he / she may request the modification or the cancellation of the contract.

    If the user / customer validates the order, this expressly implies the knowledge and acceptance of these particular conditions of contracting as part of the conclusion of the contract. The data that will be registered by Ineo Prototipos SL will constitute the proof of the set of transactions made between Ineo Prototipos SL and the client.

    Offline Hiring / purchase:

    Ineo Prototipos SL will send an e-mail with a confirmation of the order as soon as possible once the notice of the acceptance of the quotation has been received.

    If the user does not agree with the information included in the order confirmation, he / she may request the modification or the cancellation of the contract.

    If the user / client validates the order, this expressly implies the knowledge and acceptance of these particular conditions of contracting as part of the conclusion of the contract. The data that will be registered by Ineo Prototipos SL will constitute the proof of the set of transactions made between Ineo Prototipos SL and the client.

    Shipping and packaging

    Ineo Prototipos is not responsible for delays in delivery due to causes beyond the company's control.

    Online Hiring / purchase:

    Shipping cost will be specified at the time of purchase and will be charged to the customer.

    Offline Hiring / purchase:

    In general, the first shipment and packaging of the order will be carried out by Ineo Prototipos. The cost of another type of shipment requested by the customer must be agreed by both parties.

    European Union Value Added Tax (VAT)

    The operation may be exempt or not subject to the value added tax of the European Union depending on the country of residence of the buyer and the condition in which it acts (employer / professional or private), as established in the Law 37/1992, of December 28, regulator of said tax and the European Directive 2008/8 / CE. As a result, the final price of the order may be altered in relation to the one shown on the website in some cases.

    Services and products sold by Ineo Prototipos SL include the Spanish VAT. But the final price of the order may vary depending on the VAT tax rate that is finally applied to the order. Orders destined to other countries within the European Union will be exempt from VAT and the recipient will be responsible for self-assessment of the tax. During the order confirmation the final price will appear, reflecting the VAT tax rate corresponding to the destination country of the services and / or products.

    Ineo Prototipos SL may change the prices of services and products at any time. The services do not offer price protection or reimbursements in case of price reduction or promotional offers.

    Payment methods accepted by Ineo Prototipos

    Online Hiring / purchase: Those indicated as active in the form at the time of proceeding to the payment.

    Offline Hiring / purchase: Wire transfer

    Modality of support and reasonable use

    To respond to orders within a reasonable period of time, the services and / or products must be requested through the appropriate channels. The channels are the respective forms available for each of the services and / or products offered.

    Each request is subject to valuation and approval by Ineo Prototipos SL.

    Reasonable use clause

    The term "unlimited" is subject to a clause of reasonable use. Ineo Prototipos SL determines, at its sole and exclusive discretion, the definition of reasonable use. Ineo Prototipos SL will contact customers in case they are considered to be abusing the service. In the event that Ineo Prototipos SL considers that the clause of reasonable use is exceeded by the customer, the right to suspend the service and / or the sale of the product will be reserved.

    Exclusion of responsibility

    Below we indicate the causes for which Ineo Prototipos SL will not guarantee the availability of the service and / or product object of this contract is continuous and uninterrupted, as well as the loss of data hosted on its servers, the interruption of commercial activities or any damage derived from the operation of the services or the expectations generated to the Client:

    • Causes beyond the control of Ineo Prototipos SL
    • Fortuitous causes
    • Causes of force majeure, breakdowns caused by incorrect use by the customer (especially those caused by the contracting of a service and / or product inappropriate for the type of activity and used by him and / or by third parties through his Web page)
    • Scheduled stops and / or alterations in content made by mutual agreement between the parties
    • Execution of exceptional actions previously agreed upon
    • Virus
    • Computer attacks
    • Actions by third parties that make the provision of services impossible (totally or partially)
    • Poor Internet performance or other unpredictable circumstances.

    The Customer agrees, within reasonable limits, to support these circumstances expressly waiving claim to Ineo Prototipos SL any contractual or extra-contractual liability for possible errors, failures and use of the service or product contracted.

    In case of inefficient and bad faith use of the service or product by the customer, Ineo Prototipos SL will not be responsible in any case. Neither of the consequences, major or minor, for the lack of communication between the customer and Ineo Prototipos SL, whether it is attributable to the non-functioning of the provided electronic mail or falseness of the data provided by the customer.

    In any case, the responsibility of Ineo Prototipos SL will be limited to the total actually paid by the customer.

    Causes of dissolution of the contract

    Either party can carry out the dissolution of the service contract. If the Customer is not satisfied with the service, he has no obligation to remain.

    All services and / or products contracted may be cancelled or suspended by Ineo Prototipos SL immediately, without prior notice or liability if the user does not comply with the conditions set forth in this document.

    At the time of dissolution of the contract the user will no longer have the right to use the services of Ineo Prototipos SL.

    Causes of the dissolution of the contract:

    • Falseness (total or partial) of the data provided in the process of contracting any service or product.
    • Alter, evade, reverse engineer, decompile, disassemble or alter in any way the security technology provided by Ineo Prototipos SL
    • Cases of abuse of support services when more hours than those established in the contract are required

    The dissolution implies the loss of the rights on the service or product contracted.

    Validity of quotations

    Online Hiring / purchase:

    Both the services and the products offered for purchase on the web will be available while they are in the portfolio of services displayed through this website. Users are requested to access updated versions of the website to avoid errors in these services and / or products.

    Offline Hiring / purchase:

    Offers are valid for one month; exact delivery time will be agreed at the time of the order confirmation.

    Commercial withdrawal

    Ineo Prototipos SL complies with the obligation to inform the client of the conditions of the right of withdrawal.

    The withdrawal is the faculty of a consumer of a good to return it to the trader within a legal period of 14 calendar days, without having to claim or give any explanation about it or suffer a penalty, as long as it is not personalized goods or created according to the consumer's specifications and remotely ordered by him.

    The right of withdrawal is designed to protect especially the buyer or people who hire a service without seeing it or be able to assess it at the exact moment of placing the order or signing the contract for the benefit. For purchases in physical stores the right of return applies.

    The right of withdrawal cannot be exercised (except due to error or defect in the product or service contracted), in the following cases foreseen by the Law:

    • Personalized goods or created according to the specifications of the consumer and ordered remotely by him.
    • Contracts for the supply of goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly.
    • Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, which may be downloaded or reproduced with immediate effect for permanent use.

    For more information, check Directive 2011/83 / EU of the European Parliament and of the Council of October 25, 2011.

    The withdrawal period for digital content products (such as info products) will be suspended when the keys for access to digital content are used.

    The right of withdrawal, in accordance with article 103.a of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, will not be applicable to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with recognition on your part that you are aware that, once the contract has been completely executed by Ineo Prototipos SL, you will have lost your right of withdrawal.

    Ineo Prototipos SL will notify the start date of the contracted works once accepted.

    Online Hiring / purchase:

    The purchase in our online store is subject to the legal assumption that determines that the return of the pieces cannot be requested, since they are personalized goods and created according to the specifications of the consumer, the object of the online purchase always implies the hiring of a service.

    Offline Hiring / purchase:

    For services and products contracted by other means than the online store, in case of non-compliance with the parts provided by INEO, the customer must communicate it during the two working days after receipt.

    Likewise, Ineo Prototipos SL will proceed to terminate the contract if the corresponding payment is not made by the user or if any of the causes indicated in the section of causes of dissolution of the contract is incurred.

    Service contract cancellation

    If the user wishes to cancel his contract with Ineo Prototipos SL, he must contact us with a request for withdrawal of contract before said contracted service has begun to be executed.

    Ineo Prototipos SL guarantees the Customer the reimbursement of the amounts paid within fourteen (14) calendar days from the date of reliable communication of the exercise of the right of withdrawal provided that it complies with the requirements and has been accepted by Ineo Prototipos SL.

    Consequences of withdrawal

    In case of withdrawal by the user, Ineo Prototipos SL will return the payments received by the user within a maximum period of 14 calendar days from the date on which the user informs of the decision to rescind this contract and provided that has been notified in advance.

    The refund will be made using the same means of payment used by the user for the initial transaction, unless otherwise expressly provided; in any case, you will not incur any expense as a result of the refund.

    In accordance with article 108.3 of Law 3/2014, if the service object of this contract had begun during the withdrawal period (14 days), Ineo Prototipos SL may retain the proportional part corresponding to the service provided, including the service of support. In accordance with article 103.a of the aforementioned law, the right of withdrawal will not be applicable in case the service has been fully provided.

    The returns corresponding to payments made by bank transfer, will be made by the same means to an account provided by the client.

    The refund of the amount will be made within a maximum of 14 calendar days from the date on which the user informs Ineo Prototipos SL of its decision of withdrawal.

    All the services that have been provided, by their nature, will survive the dissolution if they are paid in full, including, without limitation, the property provisions, waivers of guarantee, indemnification and limitations of liability.

    Claim or withdrawal form template

    The user / buyer may notify the claim or withdrawal, either by email to: or by postal mail at the address indicated on the withdrawal form.

    The user can copy and paste this form in a text editor, once completed can send it by email or post.

    For the attention of Ineo Prototipos

    C/Avenc del Daví, 6 Pol.Ind.Can Petit, 08227 Terrassa (Barcelona, Spain)

    Mr/Mrs [Name of consumer and user]




    Subject: Exercise of the right of withdrawal

    In [Location and date]

    Dear Sirs,

    I am writing to you, by means of the present, in relation to the subject to the referenced margin, being you the seller, and who subscribes, the consumer and user.

    That, the day [...] to the hours, I have hired / acquired, through its website [...] the service or product [...] (detail the product or service), by a total amount of [...] euros, including in this amount the initial shipping costs.

    I hereby inform you that I claim / desist from the contract of sale of the service / product indicated above.

    IF YOU HIRED A CREDIT TO THE CONSUMPTION to finance the purchase made at a distance, include the following text in your notification of withdrawal:

    You are also notified that according to article 29 of Law 16/2011, of June 24, credit agreements, that because you’ve desisted the contract for the supply of goods / services and because it was financed totally / partially through a related credit, I will leave to be bound by said credit agreement without any penalty.

    Signature of the claim / withdrawal request if this is notified to Ineo Prototipos SL in paper format

    Ineo Prototipos SL will refund the amount in the following 14 calendar days from the date on which the return is approved.

    European consumer regulations

    The European Commission has created the first European platform for the resolution of conflicts in online commerce covered by the latest consumer law. As responsible for an online sales platform we have the duty to inform our users about the existence of an online platform for alternative dispute resolution.

    To use the conflict resolution platform, the user must use the following link:


    All the information and documentation used during the contracting, development and execution of the services that regulate the relations between Ineo Prototipos SL and the Client / Contracting Party are confidential.

    All information provided by the customer whether images, emails, texts, access data such as users and passwords, will be treated confidentially, being completely forbidden the assignment to third parties.

    The information disclosed by agreement between the Parties, that which becomes public for the same reason, that which is to be disclosed in accordance with the laws or with a judicial resolution and that which is obtained by a third party that is not under the obligation of any confidentiality, it will not be understood as confidential.

    Both parties are obliged to meet the duty of confidentiality for two years.

    INEO has at its disposal an agreement with which it undertakes to maintain the confidentiality of the information received.

    Personal data protection

    Ineo Prototipos SL informs the user that, according to the Organic Law 15/1999 of December 13, Protection of Personal Data, there is a file with personal data identified as "Clients" and another as "Suppliers" created and maintained by Ineo Prototipos SL with the purposes appropriate to the treatment. These purposes are the management of legal-economic relations between the owner and its customers, as well as the management of the service contract with the client. To the extent that the interested party has authorized it; being the responsibility of the user the accuracy of them.

    The owner of the data, if not stated otherwise, expressly consents to the total or partial authorized treatment of said data for as long as is necessary for the fulfilment of the aforementioned purposes.

    Ineo Prototipos SL undertakes to comply with its obligation of secrecy of personal data and their duty to keep them, and to adopt the security measures required by applicable legislation to prevent alteration, loss, or unauthorized access, always according to the state of technology available.

    The user can address the communications and exercise the rights of access, rectification, deletion, limitation, opposition and portability through electronic mail: together with a photocopy of the D.N.I. or equivalent, indicating in the subject "DATA PROTECTION".

    These terms are subject to the privacy policy of Ineo Prototipos SL.

    Limitation of liability

    The user must access updated versions of this website, since Ineo Prototipos SL reserves the right to make modifications and updates to the information contained on the web, configuration and presentation of the website, conditions of hiring, conditions of access at any time without prior notice.

    Ineo Prototipos SL is not responsible in any case for breach of contract that occurs on the user's part, negligence regarding the site, services or any content, for any loss of benefits, real, special, indirect, punitive, incidental or Consequences of any kind arising from the misuse by the user of the tools available on the website.

    The sole responsibility of Ineo Prototipos SL will be to provide the service and / or product contracted under the terms and conditions expressed in this contracting policy.

    Ineo Prototipos SL will not be liable for any consequence, damage or harm that may arise from the improper use of the products or services provided.

    Intellectual and industrial property

    All the industrial and intellectual property rights of the Ineo Prototipos SL website and the elements contained in said website, among which are the downloadable documents, are the property of Ineo Prototipos SL.

    It is strictly forbidden to modify, transmit, distribute, reuse, re-send or use all or part of the content of the web page for public or commercial purposes without the authorization of Ineo Prototipos SL.

    The infraction of any of the aforementioned rights may constitute a violation of these provisions, as well as an offense punishable in accordance with article 270 of the current Penal Code.

    In the event that the user wishes to report any incident, comment or make any claim, you may send an email to indicating your name and surname, the service and / or product purchased and stating the reasons for your claim.

    To contact Ineo Prototipos SL or raise any question, question or claim you can use any of the following means:

    • E-mail:
    • Telephone: +34 937 337 000

    Jurisdiction and applicable laws

    For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to their use the Courts and Tribunals of Terrassa (Barcelona).

    INEO PROTOTIPOS S.L. Design, prototyping and additive manufacturing.
    Avenc del Daví, 6 Pol.Ind.Can Petit Terrassa, 08227 Barcelona Spain
    Tel. +34 937 337 000 Email: